Accessibility

30CC wants everyone to be able to use this website.
Do you come across a page that is not accessible? Do report it to us!

What is an accessible website?

A website should be suitable and understandable for everyone, including persons with disabilities.

To achieve this, Europe imposes accessibility rules on all governmental websites. These are laid down in the European directive 2016/2102.

30CC follows these regulations and also meets the requirements of the AA level of the Web Content Accessibility Guidelines 2.1, the international standard on accessibility.

What are we doing to make this website accessible?

We apply the following measures on our website:

  • Accessibility by design
    Accessibility is taken into account in every step of the development of this website (design, construction and editing).
  • Research
    Independent experts regularly test the website for accessibility, both functional-technical and editorial parts. We solve bottlenecks in a sustainable matter.
  • Staff knowledge
    Our staff keeps their accessibility knowledge up to date and applies it where necessary.

Which parts are not (yet) accessible?

These parts of www.30CC.be are not (yet) accessible:

  • PDF files
    Some PDF files on our website are not accessible. We are working on a solution.
    Essential information is always presented in plain text and we avoid the use of PDF files whenever possible. 
  • Online maps
    Online maps are not accessible, but the information is available in plain text (p.eg. detours for road works).
  • Online applications
    Some of our online services are external applications. Some applications are not accessible. 
    • We are working to make all existing applications accessible as soon as possible, p.eg. the online ticket sales.
    • All new applications will be built according to the European regulations.
  • Information of others
    On this website, we also present information of others with an embed code (p.eg. YouTube videos).
    In such cases, we cannot guarantee that the information provided is fully accessible.

Report accessibility issues

Do you notice something on this website that is not accessible? Please let us know.
We'll try to help you directly and can further improve the accessibility of our website.

Report an accessibility problem

File a complaint

Did you contact us on such a problem, but are you not satisfied with our answer?
You can file a complaint at the cities’ ombudsman's office (form in Dutch only).

If that doesn't help you, you can file a complaint at the Flemish ombudsman’s office (website in Dutch).

Version: November 23rd, 2020