Keep it safe!

The entire team at 30CC is extremely pleased to welcome you back in our venues.
We will organise all events in strict accordance with the official corona measures.

With your help, we can make this a success!

We kindly ask you to follow the guidelines listed below.
Should you have any further questions, you can contact us at 016 300 900.

Code yellow: 1 seat open & no rows open

We strictly follow the corona protocol for the cultural sector that was established by the Flemish Government, in collaboration with virologists such as professor Erika Vlieghe.

This protocol relies on different stages, indicated with colour codes. At this moment we're under code yellow.
This implies for seated events with face masks that we leave 1 seat open between each bubble in each row.
However, the rows in front or behind do not have to remain open.

We will fill our rows alternately to use to all rows in a certain category.
Only after these rows are occupied, we will usher the (potential) remaining bubbles to the intermediate rows.
Of course, in each row, we always respect the distance of 1 free seat between bubbles.

Buy your ticket in advance

For all concerts, you'll need to buy your ticket(s) in advance.
It is highly recommended to buy them online. This can be done 24/7 following the ticket link for each event.

Alternatively, you can also buy them at our Ticket desk or by phone at 016 300 900. Check the opening hours.

    Currently, you cannot purchase your ticket at the venue.
    We only provide a helpdesk to resolve potential ticket issues.

    No reserved seat

    As we sell only unnumbered seats, you will not be able to select your seat(s) in the venue plan. 

    You will be ushered to appropriate seat(s) at the venue, according to the size of your bubble and the necessary social distancing towards other spectators.
    Your order corresponds to your bubble: you must arrive together and will be seated together in the venue. 

    If you are wheelchair-bound or you have impaired mobility, partial sight or hearing impairment, then we are happy to provide a special seating arrangement. Contact our ticket team at 016 300 900 in advance.

    Limited numbers

    We only sell a limited number of tickets. Currently, we have a maximum of 200 seats available at our Schouwburg and Minnepoort and a maximum of 100 seats at Wagehuys.

    As we want to allow as many people as possible to participate, the combination discount is NOT available.

    We kindly ask you to take into consideration the official recommendation to attend only 1 public event per week. Of course, this relies on a personal risk assessment.

    Face mask required

    Since July 11th, you're obliged to wear a face mask at all times in theatres and concert venues. This applies to the entire time of your visit. You cannot take it off when seated.

    Contact tracing

    In consultation with the official authorities, we only need one contact person per group/bubble. If you bought the tickets, you already provided us with all the necessary contact details.
    In case of contamination, you'll have to share the contact information of your company with the tracing authorities.

    Welcome with your bubble!

    Your order corresponds to your bubble. You must arrive together and will be seated together at the venue.
    Of course, you'll need to respect the official guidelines that apply to the number of people you can see outside your family bubble.

    Respect the general safety guidelines

    All personal safety recommendations apply:
    - Stay home when you're ill.
    - Regularly wash your hands with water and soap.
    - Respect a safety distance of 1,5 meters.
    - Don't shake hands and don't hug when greeting someone.

      With some medical conditions, you're considered at risk and need to make a personal risk assessment.
      The list of people in high-risk groups includes people who: are over 65, have diabetes, have obesity, have a heart, lung, liver or kidney disease, have cancer or a weak immune system.

      Always bring your ticket

      Without your ticket, you cannot enter the venue.
      We'll check your tickets at the doors, either printed or as a download on your smartphone.

      Be on time

      We open the doors well in advance to assure a fluent and safe trajectory through our venues. 
      Latecomers will be refused entrance.

      You need to respect the designated route and markers.
      You'll keep a safety distance of 1,5 meters to other visitors and will need to remain in your 'bubble' at all times.

      Our colleagues will control the respect of the guidelines and will usher you to your seat.

      Remain seated

      At the end of the performance, you'll have to remain seated
      Our colleagues will give the necessary directives to allow a safe exit for all attendees.

      Toilets before or after the concert

      On the designated routes to and from the hall, several safe toilets are available. 
      You're asked to follow safety markers and directives of our staff.

      No cloakroom, no foyer

      We strive to avoid all physical contact between the audience and our staff.
      Therefore, there will be no cloakroom. You'll need to keep your coat and personal belongings with you at all times.

      The foyer will not open. You are only allowed in the hall.

      Take care of yourself and the others. Be kind.

      version: 2 October 2020